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Conferencing Careers
 Budget Conferencing is dedicated to hiring career oriented individuals with an appreciation for fast paced growth within the telecom industry.
We offer a pleasant working environment with conveniently located offices.
Our core values:
- Creating an enjoyable workspace.
- Integrity and honesty.
- Promote development and growth of our people.
- Embrace change and new ideas as opportunities.
- Deeply commited to customer satisfaction.
- Support of our local community.
- Recognize individuals by encouraging development and rewarding performance.
Positions currently available:
- CSR Level 2
Budget Conferencing Inc. is looking for a top-notch Telecom and Web Application Technical Support Engineer. As one of America's leading providers of conferencing services, Budget Conferencing is devoted exclusively to the delivery of high quality, low cost conferencing solutions.
Duties Include:
- Manage Level 2 technical and billing support helpdesk
- Interface between Customers, Sales Department, Conference Operators Group, IT and various service providers
- Assist customers with the use and installation of web conferencing solutions.
- Assist in-house customers with technical issues relating to the Company.s web-based CRM systems.
- Respond to post and pre-sales support inquiries with ownership of issues until resolution.
- Provide technical solutions and workarounds for end users.
- Publish data for customer's self-help tools helpful in resolving issues.
- Monitor ticketing system and track CSR team.s response time to issues.
This position works closely with Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner.
Work Experience Requirements:
- Four (4) years or more conference calling support experience or similar work experience in supporting telecom services.
- A minimum of two (2) years of technical support experience in supporting Internet products at the enterprise level.
- Strong working knowledge in the area of conference calling, telecom networks, SMS/800 and VoIP.
- Strong troubleshooting skills with proven ability in trouble shooting, resolution of the issues and debug data analysis.
- Good organizational skills with ability to multi-task on various projects.
- Should possess aptitude to learn new technologies with strong flexibility and adaptability to the changing work environments.
- Good Written and oral communication skills (English)
Please submit your C.V. to job-csrlevel2@budgetconferencing.com
- PHP Programmer
We are looking for a programmer to perform code maintenance and implement new features on Budget Conferencing's n-Tier customer service and ecommerce systems.
Work experience in the following is mandatory:
- Object-oriented programming in PHP
- MySQL
- CVS
- Remote Procedure Calls concepts such as XML-RPC or SOAP
- Linux as a development environment
The ideal candidate will have at least two years of work experience with the above-mentioned technologies. You will be working out of our Montreal office, under the supervision of the Lead Architect, as part of a young, dynamic five-person IT department. Please forward your resume to: itjobs@budgetconferencing.com
- Conferencing Consultant
Candidates for this position should possess at least two years of inside sales experience and should also be computer literate with exceptional organizational and communication skills. Daily activities will include telephone calls from a database supplied by Budget Conferencing. No traveling required. Salary + Commission. Please forward your resume to: jobs@budgetconferencing.com
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CSR/Conference Call Center Operator
Budget Conferencing is seeking an experienced call center operator to
join our brand new operations team in Montreal, Que. As a call
center operator you will:
- Deliver superior customer service by becoming a knowledge expert of various account specifics
- Assist customers with all related conferencing services and options
- Troubleshooting issues with clients related to real time service issues
- Handle occasionally irate customers with professionalism and tact
- Develop thorough working knowledge of call center technology, policies, and procedures
- Build solid working relationships with all internal customers and call-center employees
- Participate in organizational communication at all levels
- Other duties as assigned by management
Requirements:
Previous customer service/call-center/hospitality (previous call-center management experience highly desirable).
Strong computer skills, ability to create and edit documents.
Demonstrate great attention to detail, ability to multi-task, and manage higher-level customer interactions.
Proven problem-solving skills, ability to troubleshoot technical issues.
Exhibit flexible and positive attitude, enjoy working in a team environment.
Strong verbal and written communication skills.
Detail-oriented, organized, and persistent.
Must have schedule flexibility.
To apply for this position please send your resume to: operator@budgetconferencing.com
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Conferencing Lead Operator/Team Leader
Budget Conferencing is seeking an experienced Lead Operator/Team
Leader to join our brand-new operations team in Montreal. As call
center Team Leader, you will lead and coach a team of customer
service representatives/operators (anywhere from 3-5), and be the
go-to resource for escalations and employee relations issues.
Primary responsibilities include:
- Maintain call center operational standards, improving employee service levels, and accomplishing organizational goals
- Deliver superior customer service by becoming a knowledge expert of various account specifics
- Assist customers with all related conferencing services and options
- Troubleshooting issues with clients related to real time service issues
- Handle occasionally irate customers with professionalism and tact
- Develop thorough working knowledge of call center technology, policies, and procedures
- Build solid working relationships with all internal customers and call-center employees
- Become proficient in performing competencies of more junior roles
- Supervision of staff - coordinating workflow, coaching and training/mentoring junior representatives, handling disciplinary issues, approving weekly time cards and time-off requests
- Assist with employment functions such as reviewing resumes and interviewing qualified applicants
- Ensure smooth administrative operations of team
- Participate in organizational communication at all levels
- Other duties as assigned by management
Requirements:
Previous leadership/ supervisory experience a must. 3-5 years of previous customer service/call-center/hospitality (previous call-center management experience highly desirable).
Strong computer skills, ability to create and edit documents.
Demonstrates great attention to detail, ability to multi-task, and manage higher-level customer interactions.
Proven problem-solving skills, ability to troubleshoot technical issues.
Exhibits flexible and positive attitude, enjoys working in a team environment.
Strong leadership, verbal, and written communication skills.
Detail-oriented, organized, and persistent.
Must have schedule flexibility.
To apply for this position please send your resume to: teamleader@budgetconferencing.com
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